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Privacy Policy

Privacy Policy

Your privacy is important to us. This Privacy Policy describes the types of information that cleanenergyexperts.com (“we,” or “us”) collects from and about you when you visit any one of our websites where this privacy policy is posted (each as “Site”). This Privacy Policy also describes how we may use and disclosure such information, as well as your ability to control certain uses of it.

By using this Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. This Privacy Policy is incorporated into and is made part of the website Terms of Use located at cleanenergyexperts.com/terms-of-use. If, for any reason, you do not agree to these terms, please do not use the Site.

1. INFORMATION COLLECTED

There are several ways we may collect information about you, including through (A) information you provide to us; (B) information that we automatically collect; and (C) information we receive from third parties. This includes data that identifies you personally whether directly (i.e., your name) or indirectly (i.e., information about your online use).

A. Information You Provide to Us

We collect personal information from you when you choose to share it with us. This may include when you use our Site, create an online account with us, request a solar consultation or quote, post a request for information about products or services, request support, or otherwise contact or communicate with us.

The personal information we collect may include, but may not be limited to, your contact information, such as name, email address, address or ZIP code, and telephone number; information about your solar activities, such as home ownership, home statistics, home energy usage or utility provider; or demographic information, such as geographic area, and preferences, when any of this information is linked to personal information that identifies you; and other interests or preferences that you provide.

Information You Provide Through Social Media. If you connect or link to us through a social media account, we may automatically receive certain information about you based on your registration and privacy settings on those third-party websites or services. This may include, but may not be limited to, name, user name,

demographic information, updated address or contact information, location, interests, and publicly-observed data, such as from social media and online activity.

B. Information Automatically Collected

Whenever you visit or interact with the Site, we may use a variety of technologies such as cookies, clear GIFs (also known as “Web beacons”), pixel tags, log files, and other technologies or third party services (such as Jornaya’s LeadID) to automatically or passively collect certain information about users of our Site and interactions with our emails and online advertisements. If we link or associate any information automatically collected on the Site with personal information, we will treat the

combined information as personal information under this Privacy Policy.

Please note that we automatically collect the following information about you:

To learn more about our interest-based advertising and your advertising choices relating to the collection and use of your information, please see the “How We Use Your Information” and “Your Choices and Opting Out” sections below.

C. Information We Collect from Other Sources

We may acquire information from other sources as follows:

We may use this information to help us maintain the accuracy of the information we collect, personalize your experience with the Site, target our communications so that we can inform you of products, services or other offers that may be of interest to you, to measure ad quality and responses, and for internal business analysis or other business purposes.

D. Combination of Information

We may combine the information that we receive from and about you, including information you provide to us and information we automatically collect through the Site, as well as information collected from other online or offline sources, or from third-party sources.

2. HOW WE USE YOUR INFORMATION

A. Information Use By or For Us

We may use the information we collect from and about you for any of the following purposes:

Additionally, if you use the Site to connect with third party services you authorize us to use information from and about you, on your behalf, to interact with these third-party services based on your requests.

B. How We Use Your Information for Interest-Based Advertising

We may use third parties to measure and target advertisements for us about our products and services that are tailored to your online interests. We allow these third-party companies to use cookies, web beacons, pixel tags and similar technologies to collect certain data and other information about your online activity.
This information is used to display advertisements for us on the Site or across other websites, mobile applications, social media or online services that you use.

We also may display interest-based ads through Facebook, Twitter, or other social media platforms or websites. This is done through the Facebook Custom Audiences, Twitter Tailor Audiences, or other similar business tools. These tools allow us to personalize our ads based on your shopping experience with us, without having to share your personal information with these social media platforms. We do this only by sharing hashed information (which converts your email or phone number to a unique string of numbers and letters) that the social media platform then matches data against its own data for the limited purpose of
serving advertisements (either directly to you or to other lookalike audiences). The matched and unmatched hashes are then deleted, and are not used for any other purpose.

For information on your choices with respect to interest-based ads, see the “Interest Based Advertising Choices” section below.

3. HOW WE SHARE YOUR INFORMATION

We may share or disclose the information we collect from and about you as described below.

  1. Sharing of Information by You

The Site offer many ways to find, enjoy, and share content. Your activity in connection with the Site may include filling out surveys, reviewing and rating products or services, inquiring about or purchasing products or services, participation in online communities, “liking” or “sharing” our content to your social media accounts or pages or otherwise interacting with the Site. Any information you may disclose on our Site, in blogs, on message boards, in chat rooms, or on other public areas on the Site or other third-party websites, applications, or services that this Site may link to, becomes public information. Please exercise caution when disclosing
personal information in these public areas.

  1. Sharing of Information by Us

We may share or disclosure your personal information as follows:

4. SPECIAL NOTICE TO CALIFORNIA RESIDENTS

California residents may also take advantage of the following rights:

To take advantage of your access and deletion rights, please click here or contact us at 1-855-478-6786. For verification purposes, please provide your name, address, telephone number and email address. Further information may be required for verification.  We value your privacy and will not discriminate in response to your exercise of your privacy rights. We will respond to your access and deletion requests within 45 days of receipt of your request, after proper verification, unless we need additional time, in which case we will let you know. We will respond to your opt of sale requests as soon as reasonably possible.

For purposes of compliance with the California Consumer Privacy Act, in addition to the further details as described throughout this Privacy Policy, we make the following disclosures:

5. YOUR CHOICES AND OPTING OUT

A. Cookies, Tracking Options and California Do Not Track Disclosures

Certain parts of our Site require cookies. You may adjust your device or Internet browser settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Please refer to your device’s settings or your Internet browser’s “Help” section for more information on how to delete and/or disable cookies or to control your tracking preferences.

Our system may not recognize “do not track” (DNT) requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and to link data collected across other computers or devices that you may use.

B. Interest-Based Advertising Choices

To understand your choices for receiving more relevant advertising provided on the Service or across other websites and online services, please review the information below:

C. Unsubscribing from Our Marketing Communications

We provide our customers with the opportunity to opt out of having their information used for purposes not directly related to placement, processing, fulfillment, or delivery of a product or service. To opt out of marketing communications or to request to be added to our Do Not Call List or Do Not Mail List, you may use one of these convenient methods:

D. Unsubscribing from Third Party Communications

Any third parties to whom we may disclose personal information may have their own privacy policies which describe how they use and disclose personal information, and your choices. If you want to learn more about their privacy practices, we encourage you to visit the websites of those third parties.

6. CHILDREN’S PRIVACY

Protecting children’s privacy is important to us. We do not direct the Site to, nor do we knowingly collect any personal information from, children who are under the age of 16. If we learn that a child under the age of 16 has provided personal information to the Site, we will use reasonable efforts to remove such information from our files.

7. THIRD-PARTY CONTENT, LINKS, AND PLUGINS

For your convenience, the Site may contain links to other websites, products, or services that we do not own or operate and which have privacy policies that differ from our own. If you choose to visit or use any third-party products or services, please be aware that this policy will not apply to your activities or any information you disclose while interacting with third parties, and we are not responsible for the practices of such third parties or websites.

The Site also may offer you the ability to interact with social plugins from social media sites, which may allow us and/or the social media site to receive data from or about you. In some cases, we may know that you clicked on a social plugin, such as a Twitter Follow button, or receive other information from the social media sites. Similarly, if you have previously provided personal information to a third-party operating a plug-in on the Site, then such third-party may recognize you on the Site. Your choice to use social network plugins and provide your information to them is subject to each social media site’s privacy policy, which may be different from ours, so please read these policies carefully to understand their policies and your options. As with linked sites, we have no control over the information that is collected, stored, or used by social network plugins, and are not responsible for the practices of such sites.

8. INTERNATIONAL VISITORS

The Site is hosted in the United States and is generally intended for United States visitors. If you visit from the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please be aware that you are transferring personal information to the United States. The United States does not have the same data protection laws as the EU and some other regions. By providing personal information to us, you consent to the transfer of it to the United States and the use of it in accordance with this policy.

9. DATA SECURITY

We use reasonable security measures that are designed to protect personal information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please note, however, that no data security measures can be guaranteed to be completely effective. Consequently, we cannot ensure or warrant the security of any personal information or other information. You transmit personal information to us at your own risk.

10. UPDATES TO THIS PRIVACY POLICY

We may occasionally update this Privacy Policy. When we do, we will we will post the change(s) on the Site also update the “last updated” date at the end of this Privacy Policy. Your continued use of the Site following the posting of changes means you accept the changes. We encourage you to periodically review this policy to stay informed about how we collect, use, and disclose personal information. If we change the Privacy Statement in a material way, we will provide appropriate notice to you.

11. CONTACTING US

If you have any questions, comments, or concerns about this privacy policy, email us at contact@cleanenergyexperts.com.

This policy was last updated December 11, 2019.